HFA wants offer our readers a glimpse into the lives of the myriad of professionals who assist hospice patients, grieving families, the elderly, and their caregivers. People across many disciplines work to help those who are aging, grieving, and dying. We asked Heidi Kimmel, who works for the York County Area Agency on Aging, to share information about the organization and her job responsibilities. Last week, we also
featured a profile on Pamela Gabbay, Program Director of the Mourning Star Center for grieving children. Look for more of these profiles in the months ahead.
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| Heidi Kimmel |
The York County Area Agency on Aging (YCAAA) has been meeting the needs of older adults in York County, PA since 1975. York County’s older population is the second fastest growing county in Pennsylvania, serving over 86,800 people age 60 and over. My title at the YCAAA is Aging Care Manager II. I received my Bachelor’s in Social Work from Millersville University in 1999. I’ve worked with the aging population in Maryland and Pennsylvania since 2000, mostly in skilled nursing facilities as a social worker helping with admissions or discharges. I am currently working towards my Masters in Social Work. I enjoy working with the aging population because most of my consumers and their families are very pleasant and cooperative. They are usually very helpful in gathering information that is needed to complete assessments for care they need and are grateful for the care they receive. Many of our consumers are empowered enough to direct their own care through our agency, although some of our consumers’ families have stepped up to the plate to take charge of their loved ones’ care.
YCAAA arranges for eligible clients to receive family caregiver support, adult day care, public transportation, in-home personal care and medical supplies. Using a sliding scale payment system depending on income, consumers may have to pay for a minimal or no amount of these services. Cost sharing allows people within a certain poverty level to receive services they would not be able to afford otherwise. YCAAA offers other no-cost services, such as home delivered meals, ombudsman and legal services, a friendly visitor program, senior community center, and a waiver program which helps clients stay at home longer. Other programs provide counseling on Medicare and related health insurance issues, and offer pharmaceutical assistance.
The YCAAA employs over 60 staff to meet the needs of York County’s older adults. Most state AAA’s are county level government agencies, such as York County, but some county AAA’s in the state are privately owned and operated or are non-profit agencies. YCAAA has three different departments with their own unique focus. Care Management is the largest department comprised of staff who take initial referrals, protective service staff who investigate elder abuse/neglect cases, community health nurse, care managers and care manager supervisors. There is also an Administrative Services department and Program Development department.
The York County area is home to a lot of elderly citizens in their 80s and 90s and so their children may also be considered elderly, as they may be in their 60s and 70s. Sometimes it’s challenging for those children to support their parents as they are also battling chronic and acute medical conditions of their own. Often the grandchildren have to step in at that point. It’s rewarding to see families come together to be a competent support system for their loved ones, whether it be finding a way to keep their loved one at home safely or making financial and medical decisions for them when they are no longer able.
Care Managers who come to our agency right out of college say they enjoy working here because they like the agency’s focus on the elderly population. Some feel good about being able to educate and advocate for older adults during their times of bio-psycho-social health stresses. Some may feel they are detectives as it is challenging to find out what the consumer really needs from what little data they or their caregivers are able or willing to tell the care manager. Other care managers get a good feeling out of the reciprocal relationship they have with their consumers as they tell their life stories filled with joys and hardships.
YCAAA has a high percentage of personnel who have been with the agency for 10-20+ years. They say they enjoy working with our agency because it’s flexible and family-friendly to the employee. They like being able to see the difference our agency makes in our elderly population. Unlike other county programs where consumers are court-mandated to participate, our staff feel we have a different atmosphere because the consumers seek us out for our services that can provide noticeable differences in their lifestyle.
Upon contacting your local Agency on Aging, you may notice they provide similar and different services depending in which county or state you reside. But you will be surprised by the types of services the Federal, State and Local governments have arranged in support of your elderly population. If they’re unable to provide what you’re looking for, they may have names and numbers of other government, private or non-profit agencies that fit you or your elderly loved ones needs. To find your local Agency on Aging, use the federal government’s Eldercare Locator website,
http://www.eldercare.govHeidi KimmelLabels: aging